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AI Chatbot
A support chatbot trained on company documentation to answer customer queries instantly.
AI Chatbot
Problem Statement
Support tickets for repetitive questions were overwhelming a small support team.
Solution
Implemented a RAG-based chatbot using LangChain over the client knowledge base with a Laravel-powered admin console.
Business Impact
Deflected around 40% of repetitive tickets from human agents.
Technology Stack
LangChain
OpenAI API
Laravel 12
Next.js